Highly recommend them. I have had problems at Car Dealerships and knew I needed to try somewhere else. These guys have been great. It started at 4:30 pm on a Friday afternoon (when the dealership said; "sorry, techs have gone home for the weekend"), I had a battery die (After getting jumped at car wash, my SUV was running but I knew if I turned it off I was toast). The guys at Heart drove to the dealership to pickup the specialized battery so that I could have my car for the weekend. My third experience with them, I had tried the dealership once again (why, I do not know) and received a quote for multiple pieces of work totaling $4,000! Heart was able to beat the dealership pricing by over 30% on every single component of work. Also, on a very expensive front strut replacement, they offered up refurbished parts (as good as new) at less than half the price ($1,000 vs. $2,200). They are price sensitive therefore often have multiple creative solutions. Example, I needed new tires so they gave me pricing on Michelin (what was being replaced) and Pirelli tires. The Pirelli's were $200 cheaper but had the same tire rating. I should note, they never asked for the dealerships list of needed repairs. They just told me they would evaluate the truck on their own and came back with recommendations (list was the same which told me they could tap into the vehicles electronics just like the dealership). They talk you through all the issues which really makes me trust their judgement.